The five numbers at the top (KPI cards): Served = the unduplicated number of people who had an active enrollment during the selected period. An enrollment is active if it started on or before the period end and had not ended before the period start. For Night-by-Night shelters, the person must also have at least one bed night recorded during the period. Housed = people who left the program and exited to a Permanent Housing destination (HUD codes 400–499), such as rental housing, staying permanently with family, or homeownership. Housing Rate = Housed ÷ Exiting × 100 — the share of all exits that led to permanent housing. Entering = people whose enrollment started (EntryDate) within the period. Exiting = people whose enrollment ended (ExitDate) within the period. The year-over-year arrows compare to the same period type one year prior.

How we count people (deduplication): Each person is counted once per view, even if they had multiple enrollments in the same program type during the period. The system uses a unique person identifier — if someone enrolled in the same type of program twice in one year, they appear as one person in the count. When a person has multiple enrollments, the most recent one is used for demographics and outcomes (age, household type, length of stay, exit destination). The exceptions are Chronic Homelessness and Disabling Condition, where if any enrollment says “yes,” the person is counted as yes. “Clients” counts individual people. “Households” counts distinct household groups using the Head of Household as the counting unit — one household = one head of household.

Where are people coming from (prior living situation): Based on where the person was living just before entering the program, as recorded at intake. These are grouped into four categories: Homeless (shelters, streets, vehicles — HUD codes 100–199), Institutional (hospitals, jails, treatment facilities — codes 200–299), Temporary (staying with friends or family, hotels — codes 300–399), and Permanent (own housing, subsidized housing — codes 400–499). “Other / Not Reported” means the information was not collected or the person didn’t know.

How long are people staying (length of stay): Two views are shown side by side. Stayers are people still enrolled at the end of the period — their bar shows how long they have been enrolled so far (enrollment age). Leavers are people who exited during the period — their cards show the average and median completed stay in days. The median is less affected by very long stays and is often more representative. For entry-exit programs, length of stay = days from EntryDate to ExitDate (or period end for stayers). For Night-by-Night shelters, it is the count of actual bed night records. For Permanent Housing programs, the stay starts at the Move-In Date (not the enrollment date). Why the “≠ SPM 1” badge? This section measures time in a single program enrollment. SPM Measure 1 on the Federal Scorecard tab tracks total system bed-nights across all enrollments, including prior homeless episodes that form part of the same continuous spell. SPM 1 is usually longer because it captures the full homelessness duration, not just one program stay.

Where do people go when they leave (exit destinations): When a person exits a program, their destination is recorded using a HUD-defined code. These are grouped into: Homeless (shelters, streets — codes 100–199), Institutional (hospitals, jails, treatment — codes 200–299), Temporary (staying with friends/family, hotels — codes 300–399), Permanent Housing (own housing, subsidized, permanently with family — codes 400–499), Deceased, and Other / Not Reported. Permanent Housing exits are the primary success metric for most program types.

Permanent housing metrics (shown for PSH, RRH, Housing Only, and Housing with Services only): The housing pipeline shows four counts. Active & Living in PH = currently enrolled and has moved into housing. Exited to PH = left the program to permanent housing. Pending Move-In = enrolled but not yet moved into housing. Maintained PH Rate = (Active & Living in PH + Exited to PH) ÷ all people served × 100 — the share of all people served who either stayed in or reached permanent housing. Time to Housing Move-In = days from enrollment start (EntryDate) to the date the person moved into housing (MoveInDate). Only people who exited to permanent housing during the period are included. Average and median are both shown. Why the “≠ SPM 7b.2” badge? This rate uses a simpler formula — anyone currently living in PH or who exited to PH counts as “maintained.” SPM 7b.2 on the Federal Scorecard applies stricter HUD stayer/leaver methodology with specific destination exclusions. The two rates may differ.

Income changes (shown for Permanent Housing programs only): Two views are shown. At Exit compares income when the person first entered the program (Stage 1) to income at the time they left (Stage 3) for leavers. At Annual Assessment compares income at entry to the most recent annual review (Stage 5) for stayers who have been enrolled 365 or more days. Categories include: Gained Employment (started earning wages), Increased Earned Income (already employed, earned more), Gained Non-Employment Income (new benefits such as SSI or SSDI), Maintained Income (no change), and No Income at Exit / No Income Change. Why the “≠ SPM 4” badge? This tab shows income changes for all enrollments in the selected project type, regardless of funding source. SPM 4 on the Federal Scorecard is restricted to CoC-funded projects only, adults only, and stayers must have been enrolled at least 365 days with an annual assessment on file. SPM 4 typically covers a smaller, more specific group.

Street outreach metrics (shown for Street Outreach only): Monthly Contacts = the count of contact records per month during the period, showing the volume of engagement over time. Avg Enrollment by Exit Destination = for each exit destination category, the average number of days people were enrolled before leaving. Longer enrollments leading to permanent housing may indicate sustained engagement producing a positive outcome.

Small numbers and privacy: To protect the privacy of individuals, any count between 1 and 10 may be displayed as “<11” instead of the exact number. This is called small cell suppression and is a standard HUD practice. Percentages based on suppressed counts are also hidden.

Reporting periods: Calendar Year runs January through December (e.g., CY 2025 = Jan 1 – Dec 31, 2025). Federal Year runs October through September (e.g., FY 2025 = Oct 1, 2024 – Sep 30, 2025) — this is the fiscal year HUD uses for federal reporting. Year-over-year comparisons always use the same period type one year prior.